FAQ

Note: These FAQ are maintained by the Superbook community. For official FAQ please see the official Sentio FAQ page.

Getting started

What are the first steps when I get my superbook?

Sentio maintains getting started instructions at https://sentio.com/start

Where do I get support?

You can take a look at the official Sentio support page or send an email to support@sentio.com

We suggest you join the Sentio Slack channel where an active community is happy to help. Also you'll find Sentio employees joining the discussion there as well.

Why should I upgrade firmware?

The Sentio team adds features and fixes problems with each fimware release. Firmware updates are automatically delivered via the Android Sentio Desktop app.

From the #officialupdates Slack channel:

Oct firmware release is almost ready too, might release at the same time as the android p support version. Major changes:

- Add the ability to disable/enable trackpad via fn+t

- Improve palm rejection when typing

- Change the power button behavior to require hold of 3 second to turn off screen

- Could other minor under the hood fixes for the firmware.

Known issues

Can I use Netflix/Hulu/MLB At Bat/Playstation Vue/Plex with the Superbook?

At present, no. This is due to a current hardware limitation, which was discussed in Update #39 on Kickstarter. A software workaround will be looked at in future following completion of delivery.

Can I use Dashlane with the Superbook?

In the settings for Dashlane, there is an option to "Allow Screenshots." With this turned on, the app will also use the Superbook screen.

Is there a way to disable the touch pad?

Currently there is not - this will be added as Fn-T in a future firmware update. You can, however simultaneously use a mouse or other external pointing device and just avoid touching the touchpad.

When I type, letters are randomly missing.

The keyboard is a little finicky... you have to hit keys on center, and make them travel fully. The most challenging one can be the spacebar.

The Superbook just shut down randomly when I was typing!

This is usually one of two things:

1. The USB cable came loose from your phone. Plug it back in and you should be fine. You may want to replace the stock cable with a longer one.
2. You meant to hit backspace and accidentally grazed the power button right above it. Due to the touchiness of the keyboard, you may be backspacing more than normal, and it just takes one touch to power off. Luckily, Sentio's October firmware update will make it so that you have to hold the power button down for three seconds to power down, which should alleviate this problem.

Logistics

When will I get my superbook?

For current information about worldwide shipping, please see the shipping information page.

When does my batch ship?

Batch numbers have no meaning anymore, although they are still displayed in the backer portal. For more information see the shipping information page.

I have a Superbook but no charger included. Is there an alternative charger I can buy on Amazon? If not possible to purchase, what are the charger specifications?

Alternative charger: https://www.amazon.com/gp/aw/d/B07DFKPV12

Charger specifications: https://imgur.com/a/HGeyV0w

I have a Superbook but no USB Type-C to USB Type-C available. Is there an alternative?

Alternative cable recommended by Gordon: https://www.amazon.com/dp/B01GGKYZQM